We understand that sometimes circumstances are unforeseeable. Whether and how you can cancel your booking depends on where you made the reservation.
Booking directly through us:
On our website, we offer two booking options: Standard bookings and non-refundable bookings.
Non-refundable bookings are slightly cheaper and are paid in advance by credit card. As the name suggests, the amount paid cannot be refunded in case of cancellation and the booking cannot be changed.
Standard bookings can be cancelled and modified free of charge up to one day before the arrival date (by 2:00 PM at the latest). Cancellations or modifications must be made in writing via email or through the contact form.
Booking through a booking agent:
If you booked through a booking platform such as Booking.com, Agoda, Expedia, or HostelWorld, you must also cancel through that platform. The cancellation conditions of the respective platform apply. The same applies if you wish to modify your booking.